Now, more than ever, learning effective leadership and service principles will grow your business, inspire your staff, and astound your customers/guests. Rise above your competitors by learning from the best.
DON'T MISS THIS EVENT!
January 31, 2012
8:30 am to 4:00 pm
Joan B. Kroc
5998 Alcala Park
San Diego, CA 92110
Schedule and Event Content:
- 8:30 to 9:00 am
- 9:00 to 10:30 am
- Effective Communication and Performace Management
- 10:30 to 10:45 am
- Refreshment Break / Networking
- 10:45 am to 12:00 pm
- Service Evaluation and Time/Life Organization
- 12:00 to 1:00 pm
- Catered Lunch / Networking
- 1:00 to 2:30 pm
- Creating a Service Culture and The Accountability Factor
- 2:30 to 2:45 pm
- Refreshment Break / Networking
- 2:45 to 4:00 pm
- Personal Success
> Click here for event details <
Thank you to all of our sponsors and supporters! We couldn't have done this event without you.
Thank you also to our attendees, we greatly appreciate your time and hospitality!
All the Best in Service!
Not affiliated with the Walt Disney® Company or any related entity. Disney® is a registered trademark of the Walt Disney® Company.
- Key executive with the Walt Disney® Company for 24 years.
- Led grand opening activities for Euro Disney® Resort.
- Traveled throughout
Asia and Pacific Rim benchmarking with the best service organizations in the world.
- Renowned coach, leading
world-class organizations to bottom-line results.
This Powerful Event Will Teach You:
- How your service attitude to customers/guests and staff can be the deciding factor of bottom line results and overall success.
- How to set clear goals that will promote teamwork, accountability, motivation and inspire a powerful company culture.
- How to become a highly effective communicator in all situations.
- The "Great Leaders Expectations and Strategies".
- The "Success Formula" for personal and professional fulfillment.
- Much more...
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Collegue and Client Testimonials:
"Scott's experiences give him a very unique perspective on leadership and how to develop a truly vibrant service culture from the inside out."
Dr. Nick Wolter - CEO Billings Clinic
"I first met Scott during my tenure with the Disney organization. Even early in his career Scott displayed passion and unique insight enabling his team to achieve and maintain their highest level of excellence. His techniques transform an organizations culture at every level bringing forth the commitment and enthusiasm for truly exceptional service. Scott brings to an organization his principles and values which are the essence of his persona. There are a multitude of organizations that attempt to teach leadership and change, but what makes the "Creative Leadership Group" unique is the inspiration and core believes that are the heart of Scott Lillie."
Chuck Collins - Regional Director, Florida Fish and Wildlife Conservation Commission
"After several meetings with us and listening to us, Scott designed a presentation that felt custom fit for Red Lodge to bring together individuals, municipalities, politicians and businesses and challenged us to look at "leadership" from a different approach. After 5 years they still talk about it! Thank you for what you and the Creative Leadership Group do to challenge us to lead differently."
Rich Bruner - President First Interstate Bank, Red Lodge, MT
"Having worked with Scott at the Disney organization, I had the opportunity to watch him in action while leading the openings of several resort operations and handling daunting challenges in third world countries. Scott has a unique ability to see thru the odds and problems and focus on what is right and true. He knows how to get results when others can't. His leadership made a great impact on the Disney organization, and his message on personal and organizational performance is a must see."
Art Levitt - Founder and President 4 JEMS Entertainment INC
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