"Leader" is not a title, but a description of a quality found inside an individual. True leadership can drive you and those around you to unbelievable success. Are you ready to be a leader? This unique training event is for all types of leaders, from CEOs to anyone striving to progress both personally and professionally. In it, you will get an inside look at what sets apart Disney® and other great organizations and makes them the very best. You will learn how you can create a sustainable and growing culture that fosters service and leadership excellence and bottom-line results.
Scott Lillie started as an hourly cast member in the Magic Kingdom and advanced to become a Director of Walt Disney World Resorts® during his 24 years at Disney®. He led the Grand Opening activities for Euro Disney in France and also traveled throughout Europe and Asia, learning from the best. As founder and president of the Creative Leadership Group, LLC, Scott works with client partners from across the country, including representatives of the U.S. Senate, academia, and nationally renowned healthcare organizations. Scott's expertise will help you get a firsthand understanding of how to be your very best.
Here's some of what you'll learn at this event:
- How to direct the "theater" of your organization:
- what it means for staff to be on stage
- the critical importance of "the cast" (the staff)
- knowing your audience (your customers/guests)
- how to get rave reviews (bottom-line results)
- Using Personal Service Excellence (PSE):
- the three legs of the PSE stool and how you keep them solid
- why servant thinking is at the heart of all great leaders and organizations
- understanding our purpose as leaders
- nine service expectations that will transform you and how you treat your co-workers, as well as the customers/guest you serve
- getting your team to embrace the art of service discovery/recovery
- creating a real service brand
- Employee Boards, and how they can be the seed of excellence and transformation:
- why fully engaging your staff is not an option if you want to be the best
- using the Employee Board as the hub of your organizational wheel
- a leader's role in being the example others will scramble to follow
- how Employee Board members can become your catalysts and best-practice role models
- The Great Leaders Expectations & Strategies (GLES):
- why your vision and mission must touch the heart
- why a great leader must be a coach, a player, a teacher, and a parent
- the critical importance of having and being a mentor, both personally and professionally
- how to introduce and weave the 9 themes of Great Leadership into your organization
- The 4 C's—Communication, Celebration, Coaching, Care:
- the framework for creating great communication at all levels
- why saying thank you is gold for you and those who hear it
- 1,001 ways to celebrate the people in your life
- how to use the L.A.F. Coaching technique
- making meetings great—or making them go away
- using Leadership Rounding as a way to stay in touch
- The time/life organization principles:
- staying organized and ahead of the pace
- creating margins in your personal and professional life
- what it means to be an elite athlete in business
- how to use technology without letting it rule you
- what it means when you follow up on the little things
- Using Action Teams to drive moral and process improvement:
- measuring your staff's feelings about where they work
- engaging your team in finding their own solutions to their problems
- how discipline and rigor will break down even the most cynical
- why improvement without measurement is like flying blind
- How to find and keep your best talent:
- why growing and promoting from within is critical in today's world
- why re-recruiting your in-house talent is key
- using the "Stop, Start, Continue" tool to give and receive feedback
- developing a People Resource Plan for every member of your team
- using the Employee Record Card for performance coaching
- Making a difference with a purpose-driven life:
- what it means to be a dream manager
- the seven elements that make the best successful
- why attitude trumps experience
- why having butterflies is important (taking risks)
- the importance of doing what you're passionate about
- why doing everything like it matters, matters
