Influencers of a

People-Centered Culture

Service & Communication

 

Create "Magic Moments"

We will focus on why the "Service and Communication" people influencers are essential for your organization to create a Magic Moment for your guest, customers and staff.

You will learn:

1. How to proactively engage your staff in Customer Service thinking, training, and actions.
2. What great communication is and how to begin implementing it into your organizational culture
3. Ideas and suggestions on how you can make an organizational cultural shift begin to happen

Storytelling

This interactive session will expose you to real-life examples of how the people influencers "Communication and Service" can be used in any organization. Plenty of time will be available for group interaction which will provide you with an incredible opportunity for learning, sharing, and networking!

Approved for CPE units for CPA's
The People Institute qualifies for 12 hours of CPE credit CPA's

To receive additional information on conference sponsors and possible scholarships, please call 655-9171 for a complete brochure Sponsored by: Rocky Mountain College & the Creative Leadership Group

 

Creative LEADERSHIPGROUP LLC
4557 Hereford Street
Billings, Montana 59106
(406)655 9171

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